GENERAL INFORMATION

Click on any of the following subjects for more information:

ADA POLICY
WHEEL CHAIR LIFT IN USE TODAY
PAYMENT POLICY FOR THE MOTORCOACH
GRATUITY AND YOUR DRIVER
PAYMENT POLICY FOR ITEMS OTHER THAN THE MOTORCOACH
FREE 4G WIFI ON ALL HAGEY COACHES
DVD PLAYERS ON ALL HAGEY COACHES
FOOD and BEVERAGES
INSURANCE
HAGEY RETAIL TOURS AND EXCELLENT SOURCE FOR TRIP IDEAS
NEED A DEPARTURE POINT FOR YOUR GROUP
DRIVER SAFETY/COMFORT STOPS
HOW LONG CAN A DRIVER WORK TODAY WITHOUT A BREAK
WHY IS MY DRIVER NOT IDLING THE COACH
CHAPERONES OF YOUTH GROUPS
NEW YORK CITY

 

ADA POLICY

  • Hagey Coach finds it a pleasure to serve our guests with disabilities.
  • We have made a commitment to follow ADA regulations. 
  • Please let us know when you call how we can best accommodate passengers in your group who need assistance.
  • If you use a mobility device, we will need to know its weight, height and length.  We will not be able to accommodate you on our wheel chair lift if the combined weight of yourself and the device is 600 pounds or more or if the device is greater than 30 inches wide X 48 inches long.
  • We require all passengers to be seated in a regular coach passenger seats or to be belted on their mobility device, secured to the floor of the motorcoach.
  • If available, you may transfer to a regular coach seat.
  • We wish you a wonderful trip.
  • ADA Fact Sheet

WHEEL CHAIR LIFT IN USE TODAY
Please cooperate with the driver as he or she helps passengers board the coach that need to use the wheel chair lift.

Federal regulations require us to board passengers first who need to use the wheel lift. Their mobility device may not exceed 30 inches wide by 48 inches long at the wheelbase or weigh over 600 lbs when occupied by the user.

Regulations require passengers who use the wheel chair lift to disembark last. Rest stops are to be handicap accessible.

PAYMENT POLICY FOR THE MOTORCOACH:
A $200.00 per coach deposit is due shortly after you receive your Hagey Coach confirmation. Kindly put your confirmation number on your check so money is applied to your charter trip. Final payment for the motorcoach(es) is normally due 21 days before the trip. The deposit is refundable up to twenty days prior to the trip. Payments accepted via credit card or check.

GRATUITY AND YOUR DRIVER: If you feel your driver has provided you with exceptional service, and you wish to show your appreciation, you may extend a gratuity to him or her. The industry standard for motorcoach driver’s gratuity is $2.00 per person per day.

PAYMENT POLICY FOR ITEMS OTHER THAN THE MOTORCOACH:
Theater tickets, meals, sightseeing, and other reservations we may have made on your behalf require separate deposits and payments. Policies regarding payments and cancellations vary by vendors. Call our charter sales department for details. We have a modest service charge for making reservations; if you wish to make reservations on your own to save on our service charge, we will help you with contact names, phone numbers, and any additional free information and advice, so your trip is always a success.

FREE 4G WIFI ON ALL HAGEY COACHES:
All Hagey Coaches are equipped with free 4G WiFi throughout the USA.  Service not available in Canada.

DVD PLAYERS ON ALL HAGEY COACHES:
Groups must provide their own movies. We are licensed by BMI and ASCP for movie viewing so you do not have to worry about copyright laws. No "R" rated movies with minors on board. Adult movies never permitted.

FOOD and BEVERAGES:
We allow food and beverage on our coaches if the schedule necessitates, but ask you to keep the coach clean, and return it to us the way you received it. We ask you to refrain from smoking on our coaches. All coaches have restrooms on board

INSURANCE:
Every time you charter our coach you are automatically covered by our five million dollar accident/liability insurance policy.
Cancellation insurance for medical emergency conditions is available for charter groups. Call for your brochure explaining various insurance options.

HAGEY RETAIL TOURS AND EXCELLENT SOURCE FOR TRIP IDEAS: Please click on our retail tours to see a large sampling of exciting tours we offer to the general public. If you see a tour you think your group would enjoy, give us an email or call. We can change the date to fit your groups schedule, customize the itinerary tailored for your group, all while giving you a savings with a group charter rate.

NEED A DEPARTURE POINT FOR YOUR GROUP? If your group does not have access to a parking lot, you are welcome to use:

  • HAGEY TRANSPORTATON CENTER: We have a large fenced in lot for one-day or over-night secure parking. Our transportation center is located in rural Franconia Township, Souderton, Pennsylvania at 210 Schoolhouse Road, between Route 113 and Wambold Road. We are just three miles from I-476 exit # 31, (Lansdale exit of the Pa Turnpike). Directions. We’ll have the coffee hot! Vending machines and restrooms are available in our passenger waiting room area.
  • MONTGOMERY MALL PARKING: If our transportation center is not convenient, we offer group charter parking for one-day trips at The Montgomery Mall on Rt 309 and Rt 202. Please park in the lower level by Sears Auto Store pole #34. Look for the Hagey Tours Pick up sign on the pole. Please park only in the designated area. Overnight parking is not permissible at the mall. Directions.

DRIVER SAFETY/COMFORT STOPS
Hagey drivers realize that your schedule is very important to you, but even more important is your safety especially if you are traveling long hours through the day or night!

If your driver makes a quick stop every 2.5 to 3 hours to use the lavatory or to get a quick cup of coffee to go, it is for the driver and passenger’s safety and everyone else using the highway.

HOW LONG CAN A DRIVER WORK TODAY WITHOUT A BREAK?
Drivers have a limit to how many hours they can safely work all day and still legally operate a commercial vehicle on our nations highways. Drivers are not permitted by the Federal Government or Hagey Coach to work more than 15 hours per day; which is divided between 10 hours of driving plus an additional on-duty at your service time of 5 hours totaling 15 hours of work each day. Your driver needs off-duty time for lunch and/or dinner, as part of a break in the middle of a long day; this insures your driver proper rest for the drive home. You may have to adjust your schedule during the middle of the day, to allow the driver a couple of hours of off-duty time for rest and/or nourishment. Lastly each evening the driver must be off-duty 9 hours to secure the coach and sleep.

WHY IS MY DRIVER NOT IDLING THE COACH?
The driver may not be idling the coach for your comfort during the day or this evening as Hagey drivers are instructed to follow environmental regulations that prohibit motorcoaches from idling while picking up or dropping off passengers in cities and towns across the nation. We want to follow the law to avoid fines. We also want to be good stewards of our environment.

CHAPERONES OF YOUTH GROUPS
One adult must remain in the rear of the coach when minors are on board to monitor activity. If the schedule necessitates, eating on the coach is permitted. Please have the youth treat our coach like it is your home or classroom.

NEW YORK CITY
Please be supportive of your driver as there arey many restrictions and heavy traffic for commerical vehicles to consider when it comes to dropping off, parking and picking up passengers with a motorcoach in NYC and other large cities and towns across the USA and Canada.

Your desired drop off or pick up point may not be permissible. Your driver will attempt to match your desired drop off and pick up location, but only as commercial vehicle regulations permit.